Complaints

Email support@mkceramics.shop or call +45 21 45 83 76. Give us your order number and what went wrong. We answer email within one working day. Almost everything is settled at this stage, usually with a remake.

If you have written and had no useful answer, the bodies below are open to you. Danish law expects you to have complained to us first.

The Danish mediation service for consumer complaints. It attempts to reach an agreement between you and us before a formal decision is sought.

A complaint about goods generally needs to concern a purchase price of at least DKK 1,110 and at most DKK 100,000. There is a fee to file, which is refunded if the complaint succeeds. Thresholds and fees are set by the authority and can change — check the current figures on their site.

If mediation at Center for Klageløsning does not produce an agreement, the case can be escalated to the Danish Consumer Complaints Board, which issues a decision.

If you live in another EU country, the European Commission’s online dispute resolution platform can route your complaint to the right national body:

ec.europa.eu/consumers/odr

When filing there, our email address is support@mkceramics.shop.

Nothing here removes your right to go to court. Danish law governs our terms and the Danish courts have jurisdiction, but as a consumer you keep the protection of the mandatory rules of the country you live in, and you can generally bring proceedings there.

Before any of that, please read the two-year right to complain — it sets out what we will do about a fault without anyone needing a complaints body at all.